When you enter an assured shorthold tenancy – the most common type – you are entering into a contractual arrangement.

This gives you some important rights but also some responsibilities. Take your time to read documents and contracts carefully. When you rent a home, people sometimes expect you to make a quick decision, or to sign documents before you’ve had time to think about them. You shouldn’t feel forced into a decision and it is important to understand the terms and conditions of any contract you are agreeing to before you sign it.

We appreciate that tenants need as much information as possible about areas like what the processes and fees are so please, if you need anything or if anything is unclear, please get in touch with us. We are happy to help.

Fees / Permitted Payment Information

Holding Deposit – One week’s rent. This is to reserve a property and is payable when making an application to rent a property. Please note: This is non-refundable if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 5 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Dilapidation Deposit – Five week’s rent. This covers damages or defaults on the part of the tenant during the tenancy. Deposit protection is provided by The Deposit Protection Service.

Unpaid Rent. Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) Or Other Security Device(s). Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord or any other persons requiring keys will be charged to the tenant.

Variation Of Contract (Tenant’s Request) – £50 (inc VAT) Per Agreed Variation. To cover the costs associated with taking the landlord’s instructions as well as the preparation and execution of new legal documents.

Change Of Tenant (Tenant’s Request) – £50 (inc VAT). To cover the costs associated with taking the landlord’s instructions, referencing the new tenant, Right to Rent checks, deposit registration as well as the preparation of new legal documents.

Early Termination (Tenant’s Request). Should the tenant wish to end their contract early, they shall be liable to pay the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the property is re-let. These costs will be no more than the maximum amount of rent outstanding on the tenancy.